What Works Brief: High-Impact Talent Analytics What Works Brief: High-Impact Talent Analytics—Building a World-Class HR Measurement and Analytics Function Bersin by Deloitte: http://www.bersin.com/Practice/Detail.aspx?id=16846

What Great Listeners Actually Do What Great Listners Actually Do (Jack Zenger and Joseph Folkman) https://hbr.org/2016/07/what-great-listeners-actually-do